If you have something special in mind that isn’t shown in the brochure, please reach out. Every story is different, and I’m always happy to create something unique to reflect that.

I can often source other sizes, shapes, or settings, and larger custom pieces can be made if you’d like something more substantial. Solid gold options are also available by request.

You’re welcome to email hello@kindredkeepsakes.com.au — I’ll share some photos and ideas, and together we can design something that feels just right for you and your loved one.

Yes. Kindred Keepsakes can create memorial jewellery using the ashes or hair of a person, as well as pet ashes, fur, hair, or other meaningful inclusions.

Although Kindred Keepsakes began with pet memorial jewellery, I understand that grief and love are not limited to our animals. If you would like a keepsake made in memory of a person you love, I would be honoured to create that for you.

As both a nurse and a keepsake maker, I understand how deeply personal this is. Any ashes or hair entrusted to me will be handled with care, dignity, and respect throughout the entire process.

You are welcome to order any style through the website and write “loved one’s ashes” or “loved one’s hair” in the inclusions/order notes. If you are not sure which style feels right, or you would like something more custom, you are very welcome to get in touch by email and we can design something together.

For local customers, drop-off and collection may be arranged through one of my partner veterinary clinics by prior arrangement. I can also discuss postage options with you if that is more suitable.

Every piece is unique. You choose the colours, shimmer, inclusions, and style that feel meaningful to you, and I bring that vision to life as closely as possible.

During the design process, I may send you AI-assisted mockups to help you visualise the general colour palette, style, and feeling of your keepsake before it is made. These mockups are used as a guide only, not an exact preview of the finished piece.

Because each keepsake is handmade with resin and personal inclusions such as ashes, fur, hair, shimmer, or opal flakes, the final result will naturally have its own unique details. Resin moves and settles in its own way, so the exact swirl pattern, colour depth, opacity, placement of inclusions, shimmer, bubbles, and finish may vary slightly from the mockup.

I will always endeavour to honour the approved design direction as closely as I can, while allowing the handmade nature of the piece to remain part of its beauty. No two resin pours will ever form the same pattern. That individuality is what makes your keepsake truly one of a kind.

For more information about AI-assisted mockups, handmade variation, and design approval, please see my Returns & Refunds Policy.

Ashes can appear as soft flecks or fine specks. Sometimes they create cloudy swirls, sometimes tiny flakes. Colours are usually grey, silver, or white, and can resemble sand.

With care and respect. Every inclusion is stored, labelled, and kept safely until your keepsake is complete. I treat each one the way I would want someone to treat mine. I handle everything gently, thoughtfully, and with complete privacy.

You do not need to post anything yourself. The clinic collects and stores the inclusion for me until I pick it up.

All you need to do is choose your keepsake.

A tiny amount. About half a teaspoon of ash or a small fingertip pinch of fur.

At checkout, you will be asked how your ashes, fur, hair, or other inclusions will be provided. This form must be completed before your order can be placed, so I know exactly where your inclusions will be, which clinic is involved if applicable, and whether the clinic team has been made aware.

If you are using a partner clinic, please make sure you have spoken with the clinic staff and clearly let them know that the ashes, fur, hair, or other inclusions are for a Kindred Keepsakes order. This helps ensure everything is stored safely, clearly labelled, and ready for me to collect.

If you are not local, or if postage is easier, you can post your inclusions to my secure PO Box. I will provide the correct postal details and instructions once your order has been placed.

Only a very small amount is needed for each keepsake. Please place ashes, fur, hair, or other inclusions in a small, sealed container or envelope, clearly labelled with your name, contact details, and your pet or loved one’s name.

If you are unsure which option is best, you are very welcome to email me before or after placing your order. I know these materials are precious, and I will make sure everything is clearly arranged before anything is sent, dropped off, or collected.

Most keepsakes are ready in around three to four weeks after your final design has been confirmed.

Each jewellery setting is ordered especially for your piece, in the correct style, size, and finish, so this part of the process can take a little time. Once the setting arrives, your keepsake is carefully created by hand. Resin also needs time to cure properly so the finished piece is strong, secure, and beautifully finished.

I never want to rush such a meaningful piece. If there are any unexpected delays with supplies, curing, or the making process, I will keep you updated along the way.

Most Kindred Keepsakes settings are made from solid 925 sterling silver with a gold, rose gold, or rhodium plated finish.

This means the base of the jewellery is sterling silver, with a fine layer of gold plating over the top to create the gold or rose gold appearance. It gives the look of gold at a more accessible price than solid gold.

Because these pieces are plated, the gold or rose gold finish will naturally wear or soften over time, especially with frequent wear, moisture, perfume, lotions, sweat, or improper storage. As the plating wears, the sterling silver underneath may become more visible.

To help preserve the finish, I recommend keeping your keepsake dry, avoiding perfumes and lotions directly on the jewellery, removing it before showering, swimming, sleeping, or exercising, and storing it safely when not being worn.

If long-term gold colour is very important to you, solid gold is the most durable option. Gold and rose gold plated sterling silver should be cared for gently and understood as a plated finish, not solid gold.

Solid gold options may be available by request. Please email me if you would like a quote for a solid gold setting.

Kindred Keepsakes jewellery is made with resin and precious personal inclusions, so it should be treated gently and thoughtfully.

Please keep your keepsake away from hand sanitiser, ethanol, alcohol-based products, perfumes, hairspray, harsh cleaning products, solvents, chlorine, and other chemicals. Alcohol and ethanol can damage resin and may cause the surface to become cloudy, dull, sticky, or marked.

To help protect your keepsake, I recommend removing it before:

• using hand sanitiser

• washing dishes

• cleaning

• showering or bathing

• swimming

• exercising

• sleeping

• applying perfume, lotions, sunscreen, or hairspray

Please also avoid wearing your keepsake while doing hands-on tasks such as gardening, heavy cleaning, gym workouts, or anything that may knock, scrape, or put pressure on the jewellery.

Resin is strong and beautiful, but it is not glass, stone, or diamond. It can scratch, mark, or become cloudy if it is exposed to chemicals, friction, impact, or rough wear.

Rings and bracelets are especially likely to experience more wear over time because they naturally come into contact with surfaces throughout the day. This is normal for these types of jewellery and does not mean the piece is faulty.

When you are not wearing your keepsake, store it safely in its box or pouch, away from direct sunlight, heat, moisture, and chemicals.

With gentle care, your keepsake can stay beautiful for years to come.

Only a very small amount of ashes, fur, hair, or other personal inclusions is needed to create your keepsake.

Any unused inclusions are returned to you after your piece is complete. If your inclusions were provided through a clinic, I will return them safely to the clinic for you to collect. If they were sent or given to me directly, I will return them to you in the way we have arranged.

Nothing precious is ever discarded.

Every inclusion is handled with care and respect, stored securely, and clearly labelled from the moment it is received until the moment it is returned.

If you would prefer me to use only the smallest possible amount so that more is returned to you, please let me know. I understand how precious these materials are, and I will always treat them that way.

Yes. Finished keepsakes can be posted to you, or collected locally by arrangement.

Your keepsake will be carefully packaged and sent with tracking. If you would prefer local collection, just select that option along with your veterinary clinic at checkout.

Yes. You do not need to be local to order from Kindred Keepsakes.

Orders can be placed through the website, and ashes, fur, hair, or other inclusions can be posted to my secure PO Box. In some cases, inclusions may also be left with, or posted to, an arranged partner clinic for me to collect.

Once your keepsake is complete, it will be carefully packaged and posted back to you with tracking.

For local customers, drop-off and collection can also be arranged through one of my partner clinics.

All logistics can be arranged by email. When placing your order, simply get in touch and let me know what you need, and I will talk you through the best option.